{"id":70060,"date":"2026-03-18T21:47:37","date_gmt":"2026-03-19T01:47:37","guid":{"rendered":"https:\/\/adipro.ca\/mon-compte\/assistance\/"},"modified":"2026-09-30T21:24:16","modified_gmt":"2026-10-01T01:24:16","slug":"assistance","status":"publish","type":"page","link":"https:\/\/adipro.ca\/fr\/mon-compte\/assistance\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70060\" class=\"elementor elementor-70060 elementor-396\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6508c56 e-flex e-con-boxed e-con e-parent\" data-id=\"6508c56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df45ab elementor-widget elementor-widget-heading\" data-id=\"2df45ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soumettre une demande de support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c729f00 elementor-widget elementor-widget-text-editor\" data-id=\"c729f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez remplir le formulaire ci-dessous en pr\u00e9cisant le produit concern\u00e9 et les d\u00e9tails du probl\u00e8me. D\u00e8s r\u00e9ception de votre demande, notre \u00e9quipe l&rsquo;examinera et vous communiquera un num\u00e9ro de retour ainsi que les instructions correspondantes, ou vous contactera directement si le probl\u00e8me peut \u00eatre r\u00e9solu sans retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee7c685 elementor-widget elementor-widget-html\" data-id=\"ee7c685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\/* Control the Elementor Tabs from the URL\n* Code from https:\/\/element.how\/elementor-open-specific-tab-toggle-accordion\/\n* Copyright 2026 Element.how\n* Updated 2026\/02\/08\n*\/\nwindow.addEventListener('load', () => {\nsetTimeout(function () {\n\nlet scrollOffset = 100; \/* scroll offset from the top of title *\/\n\nconst tabsAccordionToggleTitles = document.querySelectorAll('.e-n-accordion-item-title, .e-n-tab-title, .elementor-tab-title');\n\nconst clickTitleWithAnchor = (anchor) => {\ntabsAccordionToggleTitles.forEach(title => {\nif (title.querySelector(`#${anchor}`) != null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor)) {\nif (title.getAttribute('aria-expanded') !== 'true' && !title.classList.contains('elementor-active')) title.click();\nlet timing = 0;\nlet scrollTarget = title;\nif (getComputedStyle(title.closest('.elementor-element')).getPropertyValue('--n-tabs-direction') == 'row') scrollTarget = title.closest('.elementor-element');\nif (title.closest('.e-n-accordion, .elementor-accordion-item, .elementor-toggle-item')) {\ntiming = 400;\n}\nsetTimeout(function () {\njQuery('html, body').animate({\nscrollTop: jQuery(scrollTarget).offset().top - scrollOffset,\n}, 'slow');\n}, timing);\n}\n});\n};\n\ndocument.addEventListener('click', (event) => {\nif (event.target.closest('a') && event.target.closest('a').href.includes('#')) {\nconst anchor = extractAnchor(event.target.closest('a').href);\nif (anchor && isAnchorInTitles(anchor, tabsAccordionToggleTitles)) {\nevent.preventDefault();\nclickTitleWithAnchor(anchor);\n}\n}\n}, true);\n\nconst currentAnchor = extractAnchor(window.location.href);\nif (currentAnchor) {\nclickTitleWithAnchor(currentAnchor);\n}\n\nfunction extractAnchor(url) {\nconst match = url.match(\/#([^?]+)\/);\nreturn match ? match[1] : null;\n};\n\nfunction isAnchorInTitles(anchor, titles) {\nreturn Array.from(titles).some(title => {\nreturn title.querySelector(`#${anchor}`) !== null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor);\n});\n};\n\n}, 300);\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d02859 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"0d02859\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"13641817\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-136418171\" data-tab-title-id=\"e-n-tab-title-136418171\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-136418171\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tVos tickets\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"submit\" data-tab-title-id=\"e-n-tab-title-136418172\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-136418172\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCr\u00e9er un ticket\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-136418171\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-136418171\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-6279e7f e-con-full e-flex e-con e-child\" data-id=\"6279e7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f974a7 elementor-widget elementor-widget-shortcode\" data-id=\"3f974a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><p>Please login or create an account to access the Customer Support Portal<\/p> <div class=\"fls_auth_wrapper\"><div id=\"fls_login_form\" class=\"fls_login_wrapper\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/adipro.ca\/\" method=\"post\"><input type=\"hidden\" name=\"force_redirect_to\" value=\"https:\/\/adipro.ca\/my-account\/support\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" checked=\"checked\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/adipro.ca\/my-account\/support\" \/>\n\t\t\t<\/p>        <div style=\"display: none;\" id=\"fls_magic_login\">\n            <div class=\"fls_magic_initial\">\n                <div class=\"fls_or_wrap\">\n                    <div class=\"fls_magic-or\">\n                        <span>Or<\/span>\n                    <\/div>\n                <\/div>\n\n                <div class=\"fls_magic_login_btn\">\n                    <button class=\"fls_magic_show_btn magic_btn_secondary button button-primary button-large\">\n                        Login Via Magic URL                    <\/button>\n                <\/div>\n            <\/div>\n            <div style=\"display: none\" class=\"fls_magic_login_form\">\n                <p class=\"fls_magic_text\">\n                    Enter the email address or username associated with your account, and we&#039;ll send a magic link to your inbox.                <\/p>\n                <label for=\"fls_magic_logon\">\n                    Your Email\/Username                <\/label>\n                <input placeholder=\"Your Email\/Username\" id=\"fls_magic_logon\"\n                       class=\"fls_magic_input\" type=\"text\" name=\"fls_magic_logon_email\"\/>\n                <input id=\"fls_magic_logon_nonce\" type=\"hidden\" name=\"fls_magic_logon_nonce\"\n                       value=\"e7eabe11ea\"\/>\n                <div class=\"fls_magic_submit_wrapper\">\n                    <button class=\"button button-primary button-large\" id=\"fls_magic_submit\">\n                        Continue                    <\/button>\n                <\/div>\n\n                <div class=\"magic_back_regular\">\n                    <div class=\"fls_or_wrap\">\n                        <div class=\"fls_magic-or\">\n                            <span>Or<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"fls_magic_login_back\">\n                        <button class=\"fls_magic_show_regular magic_btn_secondary\">\n                            Use Regular Login form                        <\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/form><p style=\"text-align: center\">Forgot your password? <a href=\"#\" id=\"fls_show_reset_password\">Reset Password<\/a><\/p><\/div><div class=\"fls_reset_pass_wrapper hide\"><form id=\"flsResetPasswordForm\" class=\"fls_reset_pass_form\" method=\"post\" name=\"fls_reset_pass_form\"><div class=\"fls_field_group fls_field_user_login\"><div class=\"fls_field_label is-required\"><label for=\"fls_email\">Email Address<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fls_email\" placeholder=\"Your Email Address\" name=\"user_login\" required\/><\/div><\/div><input type=\"hidden\" name=\"__redirect_to\" value=\"https:\/\/adipro.ca\/my-account\/support\"><input type=\"hidden\" name=\"_fls_reset_pass_nonce\" value=\"5deb0ab516\"><button type=\"submit\" id=\"fls_reset_pass\"><svg version=\"1.1\" class=\"fls_loading_svg\" x=\"0px\" y=\"0px\" width=\"40px\" height=\"20px\" viewBox=\"0 0 50 50\" style=\"enable-background:new 0 0 50 50;\" xml:space=\"preserve\">\n            <path fill=\"currentColor\" d=\"M43.935,25.145c0-10.318-8.364-18.683-18.683-18.683c-10.318,0-18.683,8.365-18.683,18.683h4.068c0-8.071,6.543-14.615,14.615-14.615c8.072,0,14.615,6.543,14.615,14.615H43.935z\">\n              <animateTransform attributeType=\"xml\"\n                attributeName=\"transform\"\n                type=\"rotate\"\n                from=\"0 25 25\"\n                to=\"360 25 25\"\n                dur=\"0.6s\"\n                repeatCount=\"indefinite\"\/>\n              <\/path>\n        <\/svg><span>Reset Password<\/span><\/button><\/form><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-136418172\" role=\"tabpanel\" aria-labelledby=\"submit\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-ddf499a e-con-full e-flex e-con e-child\" data-id=\"ddf499a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f88177 fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"5f88177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div id='ff_form_10' class='ff_form_not_render'>Vous devez \u00eatre connect\u00e9 pour envoyer une demande d'intervention.<\/div>            <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bec681 e-flex e-con-boxed e-con e-parent\" data-id=\"3bec681\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soumettre une demande de support Veuillez remplir le formulaire ci-dessous en pr\u00e9cisant le produit concern\u00e9 et les d\u00e9tails du probl\u00e8me. D\u00e8s r\u00e9ception de votre demande, notre \u00e9quipe l&rsquo;examinera et vous communiquera un num\u00e9ro de retour ainsi que les instructions correspondantes, ou vous contactera directement si le probl\u00e8me peut \u00eatre r\u00e9solu sans retour. Vos tickets Cr\u00e9er [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":70009,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70060","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/pages\/70060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/comments?post=70060"}],"version-history":[{"count":0,"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/pages\/70060\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/pages\/70009"}],"wp:attachment":[{"href":"https:\/\/adipro.ca\/fr\/wp-json\/wp\/v2\/media?parent=70060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}