Current career opportunities available at ADI Pro:

Sales & Technical Support Specialist
Pro AV, Broadcast & Streaming

Location: Boucherville Head Office, QC
Languages: French / English (perfect bilingualism required)
Status: Full-time – Hybrid work mode (≈ 70% office / 30% travel)

Brief Overview

Reporting to the Vice President, the Sales & Technical Support Specialist is responsible for developing, supporting, and assisting reseller partners and professional clients across Canada.

This is a hybrid role: approximately 70% of tasks are performed at the office and 30% on the road (client visits, demos, training sessions, events, trade shows). The candidate must be willing to travel regularly within Canada, and internationally when required (specialized training, international expos). A valid driver’s license and a reliable vehicle are required.

The position combines technical product knowledge with business development and involves close collaboration with both internal and external sales teams—particularly for preparing quotes, following up with customers, organizing product demonstrations, and setting up training sessions. The specialist contributes directly to sales growth in the Pro AV, broadcast, education, and content production sectors.

Key Responsibilities

– Handle inbound requests from resellers, integrators, studios, and specialty retailers.
– Prepare and deliver quotes, proposals, and product presentations.
– Follow up with clients regarding product launches and ongoing promotions.
– Support internal and external sales team members:
* Client follow-ups
* Quote preparation
* Product demos
* Technical training
– Maintain regular communication in both French and English, ensuring post-sales support and customer satisfaction.
– Act as a liaison between customers and the marketing team.
– Participate/host product training sessions (online or at trade shows) and share knowledge with the team.-
– Travel (≈ 30%) for client visits, demos, events, and training sessions within Canada.

Required Skills & Qualifications

– Perfect bilingualism (FR/EN), spoken and written.
– Excellent understanding of professional video workflows:
* HDMI, SDI, 12G-SDI, NDI, SRT, RTMP
* Capture, encoding, recording, live streaming
* Concepts of latency, bandwidth, compression, IP networking
* PTZ cameras, monitors, encoders, converters, I/O interfaces
– Understanding of inter-brand compatibility (AVoIP, Dante AV, NDI|HX, UVC, UAC, etc.).
– Strong command of technical vocabulary used in production environments: studio, field, events, education.
– Comfortable with production/streaming tools: OBS, vMix, Zoom, Teams, YouTube Studio, etc.
– Excellent communication and technical explanation skills.
– Strong attention to detail in managing pipeline, CRM, and quote follow-up.
– Proficiency with office tools: Excel, Outlook, CRM (HubSpot, Zoho, or others), Teams, Notion, Google Workspace.
– Ability to prioritize and work in a fast-paced multitasking environment.
– Valid driver’s license and willingness to travel frequently.

Ideal Candidate Profile

– 3 to 5 years of experience in inside sales or sales coordination (ideally in a technology or AV-related field).
– B2B experience in the Pro AV industry strongly preferred.
– Passion for video, capture, streaming, and digital content creation.
– Proactive, solution-oriented, and customer-focused attitude.
– Autonomy, teamwork spirit, and technical curiosity.
– Ability to collaborate effectively with external reps and partners.

Think you’re the ideal candidate? Send us your resume and cover letter at louis@adipro.ca

PLEASE NOTE:

All applicants must be bilingual and able to commute to the Boucherville, Qc. Head Office.