📍 Location: Boucherville, QC
🕒 Position: Full-Time | On-Site
🌎 Language Requirement: Bilingual – French & English, written and spoken
Join the ADI Pro Team
Do you enjoy troubleshooting technology, solving problems, and helping customers get back up and running?
ADI Pro is looking for an Audio-Visual Technical Support Specialist to join our Service Department in Boucherville.
This is a hands-on role combining technical troubleshooting, customer support, RMA management, minor product repairs, replacement parts, and inventory coordination. You’ll become an important point of contact for customers who need technical assistance and after-sales support.
Why You’ll Love Working Here
You’ll work hands-on with professional audio, video, broadcast, streaming, and content creation products from internationally recognized manufacturers.
You’ll continuously expand your technical knowledge, solve a range of challenges day-to-day, and work directly with both our customers and our internal team.
We value people who are curious, organized, resourceful, and genuinely enjoy figuring out how things work.
Who We’re Looking For
You’re the type of person who likes figuring out why something isn’t working—and finding the solution.
You’re patient when helping someone troubleshoot an issue, comfortable asking the right questions, and able to explain technical information without making it unnecessarily complicated.
You’re also organized. You understand that excellent technical support isn’t just about fixing a problem; it’s about following through, documenting what happened, keeping the customer informed, and making sure nothing falls through the cracks.
We’re looking for someone with at least 1–2 years of relevant experience in technical support, professional AV/audio, electronics, customer service, repair/service operations, or a related technical environment.
What You’ll Be Doing
What You’ll Bring
Experience with the following is considered an asset:
You don’t need to know every product we carry on day one. We’re looking for someone with a solid technical foundation, curiosity, and the ability to learn.
What We Offer
Ready to Join Us?
If you’re technically curious, enjoy solving problems, and take pride in providing excellent customer support, we’d love to hear from you.
Send us your résumé and tell us why you’d be a great addition to the ADI Pro team.
Think you’d be a great fit at ADI Pro? Send us your resume and tell us more you.
Join ADI Pro’s authorized reseller network and expand your offering with industry-leading professional audio and production brands
Partner with ADI Pro to bring your brand to market through experienced distribution, strategic support, and strong industry relationships.
Tell us about yourself. Whether you’re applying for a specific role or submitting a general application, we’re interested in learning how your experience could contribute to the ADI Pro team.
