As a Technical Sales & Support Specialist at ADI Pro, you will serve as a key resource for our dealer network and internal teams. This role combines technical expertise with customer-focused communication to support professional audio, broadcast, and video products throughout the sales and post-sales processes.
You will work closely with dealers, brands, and internal departments to ensure accurate product recommendations, effective troubleshooting, and a high standard of service.
This position is ideal for someone who enjoys problem-solving, technology, and building long-term professional relationships.
Key Responsibilities
Provide technical product support to dealers and partners
Assist the team with product recommendations and system solutions
Deliver product training and demonstrations as required
Support trade shows, events, and dealer initiatives
Liaise with brands on technical inquiries and updates
Maintain accurate product knowledge across assigned brands
Contribute to documentation, FAQs, and internal knowledge resources
Required Qualifications
Experience in professional audio, video, broadcast, or MI industries
Strong technical understanding of AV systems and workflows
Excellent communication skills in English and French (spoken and written)
Customer-focused mindset with problem-solving abilities
Comfortable working with dealers, integrators, and creators
Proficiency with CRM systems and basic office software
Required Skills & Experience
Previous experience in distribution or technical sales
Hands-on experience with pro audio or video equipment
Industry certifications or manufacturer training
Ability to travel occasionally for events or training
What We Offer
Competitive salary
Ongoing product and industry training
Collaborative and respectful work environment
Exposure to leading global brands
Long-term career development opportunities
Participation in industry events and trade shows
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We’d Like to Hear From You
Think you’d be a great fit at ADI Pro? Send us your resume and tell us more you.
Join ADI Pro’s authorized reseller network and expand your offering with industry-leading professional audio and production brands
Work with ADI Pro
Partner with ADI Pro to bring your brand to market through experienced distribution, strategic support, and strong industry relationships.
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Tell us about yourself. Whether you’re applying for a specific role or submitting a general application, we’re interested in learning how your experience could contribute to the ADI Pro team.
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